Hotel Carrillos
A straightforward Cancún base with a pool, a restaurant, and room to breathe.
A place to stay in Cancún
Hotel Carrillos Cancun is a three-star hotel in Cancún, Mexico, rated 4.0/5 across 474 guest reviews. Rooms start from $57, making it one of the more accessible options in the city for travelers who want reliable facilities without a high price point. The property runs an outdoor swimming pool, an on-site restaurant and bar, and 24-hour front desk coverage. Daily housekeeping, room service, free Wi-Fi, and a concierge round out the practical side. Guests with accessibility requirements will find dedicated facilities available.
Who this stay suits
A functional, affordable three-star hotel in Cancún with a pool, food on-site, and attentive staff.
Best for
- Budget-conscious travelers
- Families needing kids' meals
- Guests who want pool access without a resort price
- Travelers needing accessibility facilities
Less suited to
- Travelers expecting a large room footprint
- Those wanting a luxury or five-star experience
Outdoor pool and garden
The outdoor swimming pool sits alongside a garden, patio, and terrace — practical outdoor space that makes a difference in Cancún's heat. It's a compact but usable setup, not a sprawling resort pool deck.
Rooms with private pool and terrace
The Double Room comes in at 20 square metres and includes a balcony, terrace, patio, and its own private pool alongside a city view. Two full beds fit the layout, keeping it workable for sharing.
Restaurant, bar, and snack bar
Three food and drink options sit on-site: the main restaurant, a bar, and a snack bar. Kids' meals are available at an additional charge, which takes some pressure off families who don't want to eat out every night.
Rooms & suites
Double Room
20.0 m² · 2 full beds
- Private pool
- Balcony
- City view
- Air conditioning
- Patio
Standout features
Inside Hotel Carrillos Cancun
Amenities at Hotel Carrillos Cancun
Most popular facilities
- Outdoor swimming pool
- Non-smoking rooms
- Restaurant
- Free Wifi
- Room service
- Facilities for disabled guests
- Family rooms
- 24-hour front desk
Great for your stay
- Private bathroom
- Restaurant
- Balcony
- Air conditioning
- Free Wifi
- Terrace
- Family rooms
- Room service
Bathroom
- Toilet paper
- Private bathroom
- Free toiletries
- Shower
View
- City view
Outdoors
- Terrace
- Private pool
- Patio
- Balcony
- Garden
Living Area
- Desk
Across 474 reviews, guests rate the hotel 4.0/5. The most frequently praised aspects are location, cleanliness, and staff. While no detailed theme breakdown is available in the data, those three factors appear consistently across the feedback, suggesting the front-of-house team and day-to-day upkeep are genuine strengths.
- Staff8.2
- Facilities7.5
- Cleanliness8.3
- Comfort8.2
- Value For Money8.1
- Location8.8
- Free Wifi7.9
Good to know
Frequently asked
Where exactly is Hotel Carrillos Cancun located?
The hotel is in Cancún, Mexico. For specific neighbourhood details and directions, the hotel's concierge or front desk can assist — they run 24 hours a day.
What are the check-in and check-out times?
Specific check-in and check-out times are not listed in the available facts. Contact the hotel directly or check at the 24-hour front desk for current policies. Baggage storage is available if you arrive early or depart late.
What room types are available?
The hotel has Double Rooms at 20 square metres with two full beds, a private pool, balcony, terrace, patio, and city view. Rates start from $57 per night.
Is breakfast included?
Breakfast inclusion is not confirmed in the available information. The hotel has an on-site restaurant, a bar, and a snack bar, so food is available on-site regardless of whether breakfast is included in your rate.
Is there parking at the hotel?
Parking is not listed among the hotel's confirmed amenities. Check directly with the front desk before your arrival if you plan to drive.
Is the hotel suitable for families with children?
Family rooms are available and kids' meals can be ordered at an additional charge through the restaurant. The outdoor pool and garden also give children somewhere to spend time during the day.
Does the hotel have facilities for guests with disabilities?
Yes. Facilities for disabled guests are listed as a confirmed amenity at Hotel Carrillos Cancun. Contact the hotel ahead of your stay to confirm exactly which provisions are in place.
Is Wi-Fi free?
Free Wi-Fi is included throughout the property.
What dining options are on-site?
The hotel has a restaurant, a bar, and a snack bar. Room service is available, and kids' meals can be ordered at an additional charge.
How much do rooms cost?
Rooms start from $57 per night for a Double Room. Rates vary by date and availability, so checking current pricing at the time of booking will give you the most accurate figure.
Can the hotel help with tours or currency exchange?
A tour desk and currency exchange service are both available on-site. The concierge can also assist with local arrangements during your stay.
Is the hotel non-smoking?
Non-smoking rooms are available and listed as one of the property's key facilities.